Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de 45 minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Big apple,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el hotel y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
Prospects also can American Airlines shopper service in the e-mail outlined below: . We gained an automatic reaction inside of a couple of minutes, though the correspondence didn't tackle our concern.
There was no gate Prepared for us and we waited a hour prior to one particular was Completely ready. Which was not what we anticipated.
Lori went to talk to an attendant and instructed her that Aaron would be scared being to the aircraft not realizing what was going on. Ultimately, after A great deal convincing, Aaron was permitted to get off and fulfill Lori within the gate.
Last thirty day period, I traveled on American Airways from Portland, Maine to Washington, DC. I'm able to’t tell you enough about the superb service I been given. I requested a wheelchair for both equally airports and the chair and attendants were being ideal there and went previously mentioned and further than the decision to responsibility.
We not too long ago, currently the 24th, returned from a journey to Cancun/Rivera Maya space and could not understand that when are baggage was acquired on our departing flight from DFW on March nineteenth, that amongst our bags was entirely ruined on The within by another person in terminal D immediately after it absolutely was checked in. Who'd be answerable for performing this an American employee or even the TSA? Another person has stolen a blue sapphire confronted enjoy, and my our personalized, 1979 University of Pharmacy ring, which had a large diamond mount in it.
I did not have any baggage to examine! Why does AA Purchaser Service go on to lie about factors that the flight was overbooked? The ticket agent explained to me the flight was overbooked.
I traveled really not too long ago on one of one's planes, I have usually been satisfied having said that, this knowledge still left me Together with the question, “Why need to I take advantage of this airline?â€. I remaining L.A. to fly to Phoenix I was returning dwelling right after caring for my sister and necessary to get home immediately due to the fact my husband was injured in the home. Ahead of the plane remaining there were Pc difficulties and after we landed the ramp wouldn’t open we needed to be “towed †to a different gate. “We didn't disembark through the airplane until finally the last call for my following flight. I understand that you will find troubles that happen though the service was Lower than standards. At no time did everyone say we are sorry, apart from the pilot mentioned, “Perfectly I don’t really know what to mention points occur, I assume sorry might be superior.
I'm sad to convey I am upset in American Airline’s handling of this matter. We hardly ever obtained our luggage right until late during the working day on March thirteenth. To add insult to injury we ended up billed $twenty five for each bag by American Airways for our return flight dwelling Although we didn’t pay back to examine our luggage on the best way to the Virgin Islands.
I'm a loyal consumer and Despite my a long time of loyalty if I used to be 5 minutes late there could be no lee way for me to board a plane.
I am sorry to claim that our knowledge within the AA counter in Newark was a lot less than stellar – Of The 2 purchaser service reps in the counter assisting passengers checking in, just one focused her time for you to ONLY First Class passengers, and another woman appeared to do as tiny as you can – also hectic worrying about what Every person else was executing – all besides what she may be performing! As the line grew extended, the a lot less interested she grew to become, and her Perspective was horrific – It took us a lot less time and energy to get to your Airport than it did standing in line to examine in! (around one hour with only 4 persons before us). By the point we stepped up to your counter – a new representative bought on board – we needed to “quiet ourselves down†– you'll be able to envision how the other forty or so people today began to sense guiding us! While you regularly try to inform us, you “treatment†with regards to the passenger, which person could use a little bit of Mindset adjustment – or come across her A further place!
I place in a ask for previous September to implement my ticket in a afterwards day. I unfortunately experienced crisis gall bladder surgery two times prior to my flight. I termed immediately to Enable the American Airlines know and was instructed that they would be no reimbursement, which was high-quality, I just would like to use the ticket in a later right here on date. I set my request in and I have however not heard something with the Airways.
Experienced an internet reservation set to go and when attempting to submit it explained to me to start over – I named a agent instantly and reported they may see the value I used to be quoted but when refreshed when up $a hundred and twenty – Challenging to think that they would not stand by what they could see on the net – I wound up needing to spend the additional $120 for the reason that I desired those precise flights – once more not easy to imagine they would not stand beside the net cost – very highly-priced
just an email apologizing for that inconvenience attributable to the delayed flight would have been all I desired from a person inside your functions.